General conditions

Last updated: December 16, 2025

OVERVIEW

This website is operated by Bislevel BV. The terms and conditions governing the use of this website are set out below. Throughout the site, the terms “we”, “us” and “our” refer to Bislevel.

Bislevel offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By using this website, you agree to these terms and conditions. If you do not agree, you are requested to leave the website.

Bislevel BV (“we”, “us”, “our” and “Bislevel”) is a supplier of tools for professional tilers. Our registered office is located at Antwerpsesteenweg 124/95, 2630 Aartselaar, Belgium, registered in the Crossroads Bank for Enterprises under number BE 0801.711.829, and reachable via info@nivello.eu.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have reached the age of majority and have given us consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Any breach or violation of these Terms will result in the immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

2.1 Interpretation of Headings
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

2.2 Changes and Updates to the Terms and Conditions
You can review the most current version of the Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

2.3 Contact and Questions
Questions about these Terms and Conditions may be sent to us at info@nivello.eu.

2.4 Entire Agreement and Binding Effect
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions, together with any policies or operating rules posted by us on this website or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this website is not accurate, complete, or up to date. The material on this website is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more up-to-date sources of information. Any reliance on the material on this website is at your own risk.

This website may contain certain historical information. Historical information, by its nature, is not current and is provided for reference purposes only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 – FORMATION OF THE AGREEMENT

The following applies to all types of products. All information on our website constitutes an invitation to purchase only. You acknowledge and agree that your order constitutes an offer to purchase the products listed in your order.

All orders placed by you are subject to our acceptance. We reserve the right at all times to verify an order in advance and/or to refuse an order without stating reasons and without any liability towards you or third parties. If we do not confirm acceptance of your order within 6 working days, it shall be deemed to have been refused.

We may, at our sole discretion, choose not to accept your order. Examples of situations in which we may not accept your order include, but are not limited to:

  • if product(s) are displayed on the website but are not (or no longer) available;
  • if we are unable to obtain authorization for your payment;
  • if shipping restrictions apply to a product;
  • if product(s) on our website contain an (obvious) error, such as an incorrect price or incorrect description or display;
  • if we are unable to process your order due to technical reasons;
  • if we know or reasonably suspect that an order is fraudulent or has been placed using software, robots, crawlers, spiders, or any other automated means or devices.

If we do not accept (part of) your order, we are entitled to cancel (part of) your order without any liability towards you or third parties. Following cancellation, we will of course refund any amount paid in relation to the cancelled (part of the) order.

Please note that we carry out a risk and fraud assessment in accordance with our Privacy Policy. We reserve the right to cancel your order even after the sales agreement has been concluded and to terminate the sales agreement for the reasons stated in this section. In such case, we will refund any amount paid in relation to the cancelled (part of the) order.

After placing your order, you will receive an order confirmation by email including your order number, details of the products you have offered to purchase, and details of any delivery services. Acceptance of your order and the conclusion of the sales agreement between you and us shall only take place when:

  • you receive confirmation from us that the products have been dispatched from our warehouse; or
  • you receive confirmation from the carrier that the products are ready for collection, if this option is available on the website and you have chosen to collect the products from a carrier’s office.

SECTION 5 – PRICES AND PAYMENT METHODS

5.1 Product Prices and Additional Costs
Unless otherwise stated in the product description, the listed prices are total prices including VAT. Product prices exclude shipping costs. Shipping costs vary depending on the purchase amount and the country of destination and are automatically calculated during checkout.

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which must be borne by the customer. These include, among others, costs for money transfers via banks (such as transfer fees and exchange rate fees) or import duties and taxes (such as customs duties). Such costs may also arise in connection with money transfers even if the delivery is not made to a country outside the European Union, but the payment is made from a country outside the European Union.

5.2 Price Changes and Changes to the Service
Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

5.3 Obvious Pricing Errors
If a product is incorrectly priced on the website, Nivello will contact the consumer by email as soon as the error is identified. The consumer will have the option to purchase the products at the correct price or to cancel the order, as described in the cancellation procedure in Article 7. The order will only be processed after Nivello has received instructions from the consumer within 14 days of notification.

If Nivello is unable to contact the consumer using the contact details provided during the ordering process, or if the consumer does not respond within the specified period, the order will be considered cancelled. Nivello will inform the consumer of this in writing.

5.4 Available Payment Methods
In cooperation with Shopify, Nivello offers the following payment methods:

  • Bancontact, including Payconiq
  • iDEAL
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Credit card (Visa or Mastercard)
  • Maestro

5.5 Payment Obligations and Timing of Payment
All amounts due must be paid in full at the time the order is placed.

SECTION 6 – DELIVERY

6.1 Delivery Address and Method
We deliver to the address provided by you. Delivery can only take place at a residential address, a business address, or a carrier’s pickup point. We will confirm this by email when informing you that the products are ready for collection. If a delivery attempt is unsuccessful, you agree that the carrier engaged by us may also deliver the products to a neighboring address or a nearby pickup point, after which we shall be deemed to have fulfilled our delivery obligation.

6.2 Delivery Time
Nivello aims for the shortest possible delivery time, with a minimum of 1 working day, unless a different delivery period has been expressly agreed. If a delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed in writing.

Orders are shipped on working days, excluding public holidays. Delivery times are indicative and therefore not binding deadlines. Exceeding a delivery time does not entitle you to any compensation.

6.3 Delivery Conditions
We are entitled, where reasonably possible, to carry out delivery in installments so that you receive your products as quickly as possible. No additional costs will be charged for such partial deliveries. However, if you request delivery in multiple parts, we may charge additional delivery costs. Each partial delivery constitutes a separate sales agreement. If we are late with a partial delivery or if a partial delivery is defective, this does not entitle you to cancel any other part of the order.

In the unlikely event that, after the conclusion of the sales agreement, we are unable, were unable, or are no longer able to deliver (part of) your order for reasons beyond our control, we are entitled to terminate the sales agreement. We will inform you as soon as reasonably possible and refund any payments already made.

6.4 Risk of Damage and Loss
The risk of damage to and/or loss of the ordered products remains with Nivello until the products have been delivered to the consumer or to a representative designated in advance and made known to Nivello, unless otherwise agreed.

6.5 Right to Cancel the Order Before Delivery

6.5.1 The consumer has the right to cancel the order without stating reasons and without costs, as long as the order has not yet been shipped. Cancellation can easily be done via the contact form. Once the order has been shipped, cancellation is no longer possible. However, the consumer always retains the right to return the order within 14 days of receipt.

6.5.2 After cancellation, the consumer will receive a confirmation by email and Nivello will refund any amounts already paid using the same payment method used when placing the order, unless the consumer agrees to another method. Once the consumer receives confirmation that the products have been shipped, the order can no longer be cancelled.

6.5.3 If cancellation is no longer possible, the products will still be delivered. In that case, the consumer may make use of the right of withdrawal to return the products (see section “Right of Withdrawal”).

SECTION 7 – RIGHT OF WITHDRAWAL

7.1 Right of Withdrawal
If the ordered item does not meet expectations, the consumer has the right to withdraw from the agreement within the period specified below.
During the reflection period, the consumer shall handle the product and its packaging with care. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to do in a physical store.

The consumer is liable for any reduction in the value of the product resulting from handling that goes beyond what is permitted in the above paragraph.

7.2 Withdrawal Period
The consumer has fourteen (14) days to withdraw from the agreement. The starting point of this period depends on the situation. The following rules apply:

  • In the case of delivery of a single product, the period begins on the day after the consumer receives the product.
  • In the case of delivery of multiple products on different days, the period begins on the day after the consumer receives the last product ordered.

After cancellation, the consumer has an additional 14 days to return the product.
If the consumer retains the products for more than 14 days after this period, this will be considered a definitive purchase of the products concerned.

7.3 Method of Withdrawal
If the consumer wishes to exercise the right of withdrawal, they can simply send an email to info@nivello.eu or complete the contact form.

The products must be returned without undue delay and no later than fourteen days after notifying Nivello of the withdrawal. They must be returned with all supplied accessories, in accordance with the clear and reasonable instructions provided by Nivello. The return must be carried out in the same manner as the consumer received the products.

The return label will be provided to the consumer by email and must be attached to the packaging of the returned products. More information about the exact return procedure can be found on the “Returns” page.

7.4 Refund
The refund of the amount due will be made within fourteen (14) days after the return has been processed in our warehouse, using the original payment method. You will receive a full refund of the order amount, including shipping costs. Nivello covers all return shipping costs, making returns completely free of charge.

7.5 Damaged Products
If the product is damaged, we may charge a reduction in value. Therefore, please handle the product with care and ensure that it is properly packaged when returned.

SECTION 8 – RETENTION OF TITLE

We retain ownership of each delivered product until full payment of the amount due for the respective product has been received by us. The risk relating to the products passes to the customer at the moment the products are delivered or in the event of default in acceptance.

In the event of non-payment, we reserve the right to reclaim ownership of the product concerned.

SECTION 9 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may be available in limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the webshop. However, we cannot guarantee that your computer screen’s display of any color will be fully accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor that any errors in the Service will be corrected.

SECTION 10 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our webshop. You also agree to promptly update your account and other information, including your email address and credit card details (including expiration date), so that we can complete your transactions and contact you when necessary.

SECTION 11 – REDEMPTION OF PROMOTIONAL VOUCHERS

Promotional vouchers issued by us free of charge as part of promotions with a specific validity period and which cannot be purchased by the customer (hereinafter referred to as “promotional vouchers”) may only be redeemed in our online shop and solely within the indicated validity period.

Certain products may be excluded from the voucher promotion if such a restriction results from the terms of the promotional voucher. Promotional vouchers can only be redeemed before completing the order process; retroactive application is not possible. Only one voucher may be used per order. The value of the order must be at least equal to the value of the promotional voucher. Any remaining balance will not be refunded by the seller.

If the value of the promotional voucher is insufficient to cover the total order amount, one of the other payment methods offered by the seller may be used to pay the difference. The balance of a promotional voucher will not be paid out in cash and no interest will be paid on it.

The promotional voucher will not be refunded if the customer returns goods that were paid for in whole or in part using the promotional voucher within the framework of the statutory right of withdrawal.

SECTION 12 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

SECTION 13 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this website may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy thereof, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any damage or loss related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 14 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries), or if, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use such comments in any medium.

We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 15 – PERSONAL DATA

The provision of personal data through the webshop is governed by our Privacy Policy.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our website or within the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and availability. We reserve the right to correct any such errors, inaccuracies, or omissions at any time and without prior notice, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

SECTION 17 – PROHIBITED USE

In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the website or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, provincial, or regional regulations, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service, any related website, other websites, or the internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service, any related website, other websites, or the internet.

We reserve the right to terminate your use of the Service or any related website if you violate any of these prohibited uses.

SECTION 18 – INTELLECTUAL PROPERTY

All intellectual property rights relating to this website belong to Nivello (BISLEVEL BV) or to companies affiliated with Nivello, or are included with the permission of the respective owners. These intellectual property rights include, but are not limited to, copyrights and/or trademark rights on all texts, photographs, drawings, logos, visual and audio material, software, and other materials to which intellectual property rights may apply.

It is prohibited to use the content of this website, in whole or in part, without the explicit and written consent of Nivello. Once permission has been granted, you may use information from the website solely for informational, non-commercial, and personal purposes. “Use” includes printing, downloading, or distributing any part of the website. You are required to include the following notice in all copies: “Copyright © Nivello. All rights reserved.”

If you are unsure whether your use of the information complies with this condition, please send your question by email to info@nivello.eu.

SECTION 19 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. Nor do we warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you. You expressly agree that your use of, or inability to use, the Service is entirely at your own risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, whether express or implied, including but not limited to implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Bislevel, nor our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product. This includes, but is not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or products) posted, transmitted, or otherwise made available via the Service,

SECTION 20 – LIABILITY

We shall be liable without limitation in cases of intent and gross negligence. In cases of slight negligence, our liability shall be limited to the foreseeable damage that typically arises within the scope of the agreement, provided that an obligation is breached whose fulfillment is essential for the proper execution of the agreement and on which the customer may normally rely (essential obligation).

The above limitations or exclusions of liability shall not apply to claims arising from fraudulent concealment of a defect, the assumption of a guarantee, claims under product liability laws, or damages resulting from injury to life, body, or health.

To the extent that our liability is excluded or limited, such exclusion or limitation shall also apply to the personal liability of our employees, representatives, and agents.

We shall not be liable for any failure to perform the agreement due to unforeseen events beyond our control, disruptions, or full or partial interruptions, in particular of transport and/or communication services, fire, or flooding.

SECTION 21 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Bislevel and our parent companies, subsidiaries, affiliates, partners, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 22 – GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with Belgian law.

In the event of complaints, the consumer should first contact the trader. If the webshop is affiliated with WebwinkelKeurand a complaint cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur(www.webwinkelkeur.nl), which will mediate free of charge. Please verify whether this webshop has an active membership via https://www.webwinkelkeur.nl/leden/.

If no solution is reached, the consumer has the option to submit the dispute to the independent disputes committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the trader and the consumer agree to accept this binding decision. Submitting a dispute to this committee involves costs that must be paid by the consumer to the relevant committee.